RETURNS POLICY & PROCESS
Iris and wool offers the opportunity to return all full priced item/s purchased online for any reason, for a refund, exchange or credit voucher within 7 days from receiving your order. You may exchange, receive a credit voucher or refund for your iris and wool online item/s provided you meet the below terms;
- Item/s returned must be in new, unworn, and unwashed condition with original tags attached.
Exchanges for change of mind outside of the 7 days will not be accepted.
Any item/s returned outside our 7-day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return. Iris and wool reserves the right to reject item/s that do not comply with the above terms, and will return the item/s to sender.
Should you exchange the item/s or elect a credit voucher, iris and wool will bear the cost of the return postage provided you meet the above terms.Where the customer elects a refund, the customer will bear the cost of any postage costs.
If you would like to return your item/s, please email us via [email protected] within 7 days from the date of delivery and you will be emailed instructions on returning your item/s.
Once an email has been received, the garment must be sent back within 7 days to be eligible for a refund, less postage. Items returned after 7 days will receive credit voucher only.
Once the garment is received and has undergone a quality control check to ensure the garment has not been worn, is in original condition and all tags are attached, the purchasing amount, less postage, will be refunded to the purchaser’s original form of payment i.E. Credit card or paypal account.
Please allow up to 7 business days for your return to be processed once your return has been received. All returns must to go through all appropriate checks and channels, for refunds to be finalised. Returned item/s will not be accepted without; proof of purchase and a completed returns form, enclosed within returned parcel.Please be aware, that in the event you wish to return your item/s, the responsibility falls on the customer to pay the appropriate postage / delivery charges to see the item/s are returned back to iris and wool for the refund to be processed.Once your return has been approved you will receive a confirmation email. If your return does not meet our return policy requirements you will be contacted by our customer care team.
All refunds are credited onto the original form of payment i.E. Credit card or paypal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This varies between card issuers and unfortunately we are unable to influence this. The total amount of the refund will be minus any shipping charges. If you have used a gift voucher, you will be issued with a credit voucher valid for 12months, which is redeemable at the iris and wool eboutique
Exchanges are subject to availability once your item/s arrive back to our head office. Exchanges can be made for items of the same value of your original purchase.
Please choose carefully as sale purchases are final and cannot be returned, unless deemed faulty.
Iris and Wool provides customers with products of the highest standard and quality. If you have unfortunately received an item/s with a defect please contact us immediately via [email protected] and we will work with you to resolve the issue and find a solution. Please provide us with a brief description and upload a photo or two showing the defect/fault. Iris and wool customer care team will need to assess the item/s before we can repair or replace them or issue a refund.Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within two months of purchase. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.
Iris and wool has made every effort to correctly display the colours of our products on our e-boutique. However, due to the fact that we use flash photography, as well as the variances between computer monitors, we cannot guarantee that your device will display a colour, which is completely accurate.